COMS240 Exam 2 Review

Choosing what to listen to when it is relevant to you and ignore what isn’t relevant is called:

• Prejudgement

• Selective Listening

• Defensive Listening

• Mindless Listening

Making simple, but untrue generalizations is an example of which barrier to effective communication?

• Bypassing

• Fact-Inference Confusion

• Allness

• Trespassing

Which of these is not a process leadership behavior?

• Giving everyone the opportunity to talk.

• Resolving Conflicts

• Praising group members for a job well done

• Coordinating ideas during discussion

Miscommunications can make people believe that they have a disagreement (conflict), but there really isn't a conflict at all. This is called:

• Ego Conflict

• Difficult Conflict

• Simple Conflict

• Pseudo-Conflict

Which conflict management style encourages everybody working together to find a solution?

• Collaborating

• Avoidance

• Compromising

• Accommodating

What is the term for the nonverbal signal of the use of smell?

• Haptics

• Olfactics

• Proxemics

• Chronemics

What is the term for the nonverbal signal of the use of touch?

• Haptics

• Olfactics

• Artifacts

• Kinesics

What is the job of a gatekeeper?

• To keep information from group members

• To praise group members for a job well done

• To elicit input from all group members

• To mediate conflicts

Which of the following is true about making decisions by averaging individual rankings?

• It is the best way to make a final decision

• You should never use this method for any reason

• It is the most common way that groups make decisions

• It is a good way to start a discussion

Taking innocent comments as personal attacks is which type of listening?

• Psuedo-Listening

• Defensive Listening

• Selective Listening

• Monopolizing