CORPORATE COMMUNICATION

8.What is the term for communication that allows for multiple interpretations or meanings due to its lack of clarity or precision?

• concrete

• unambiguos

• ambiguos

• Explicit

9.When a message is conveyed straightforwardly and unambiguously, it is said to be:

• Concise

• Covert

• Transparent

• Elusive

Which of the following is an example of language that can erode credibility?

A. Providing well-researched evidence

B. Making unsupported or exaggerated claims

C. Using precise and accurate terminology

D. Using inclusive and respectful language

• A

• B

• C

• D

Which aspect of communication can significantly influence a person's credibility and trustworthiness?

• Choice of words, tone, and style

• Facial expressions

• Volume of speech

• Hand gestures

What is the potential drawback of using language with multiple layers of meaning in communication?

• It can lead to misinterpretation or confusion if not used carefully

• It diminishes the emotional impact of the message

• It ensures that the message is always straightforward and easily understood

• It limits the speaker's ability to express complex ideas

What term describes the phenomenon where language can carry cultural or emotional associations besides its literal meaning?

• Connotation

• Semiotics

• Pragmatics

• Denotation

KJ argues, "In my view, Shakespeare's plays are timeless masterpieces that continue to resonate with audiences today." What type of claim is KJ making?

• Opinion claim

• Factual claim

"According to statistical data, this software application has consistently outperformed its competitors in user satisfaction surveys". 
Is this a factual claim or an opinion claim?

• Factual claim

• Opinion claim

Why is it important to use "I" statements in communication?

• It fosters understanding and empathy between parties

• It makes others feel small and insignificant

• It allows you to control and manipulate the conversation

• It creates an atmosphere of fear and intimidation

Which of the following is a potential consequence of consistently using "You" statements in communication?

• Building strong and healthy relationships

• Encouraging open and honest dialogue

• Fostering empathy and understanding

• Escalating conflicts and creating defensiveness