Marketing T4

1. What are three dimensions of burnout in the research by Maslach (2001)?

• 1. Emotional exhaustion, lack of personal ability, lack of cooperation between everyone in the company.

• Physical exhaustion, lack of self-efficacy, lack of praising the individual

• Physical exhaustion, lack of personal ability, lack of cooperation between everyone in the company

• Emotional exhaustion, lack of self-efficacy, lack of praising the individual

1. Which of the following is wrong?

• 1. Job satisfaction is the relationship between the expectations of the employee from the workplace and real wages, which is what generally takes for the work offered.

• 1. Job satisfaction is a complex concept influenced by various theories.

• 1. Job satisfaction is a positive situation resulting from the work offered and the workplace climate.

• 1. Job satisfaction is the level of enthusiasm an employee has towards his/her tasks assigned at a workplace.

Which category of employee responsibilities was the most important action suggested by the participants to increase employee satisfaction and engagement?

•  Enhancing training programs

• Increasing job flexibility

•  Clearer description of interdepartmental interactions

• Offering higher salaries

What percentage of the sample in the study declared that they were satisfied with their working conditions?

• 34%

• 51%

• 27%

• 63%

Which of the following is a potential outcome of VinGroup's investment in professional development for its employees?

• Increased productivity and performance

•  Increased job satisfaction and commitment

• Growth opportunities for employees

• Enhanced skills and capabilities

What year did Vingroup honored in the top 10 Best Place to Work in Vietnam?

• 2021

• 2020

• 2022

• 2023

Why do modern organizations heavily invest in workforce development?

• To assess organizational commitment

• To improve productivity and competitiveness

• To increase job satisfaction

• To reduce employee turnover

What was the average age of the study's respondents?

• 28.5 years

• 50.5 years

• 35.5 years

• 42.5 years

What could happen in terms of productivity, if employees are not motivated or rewarded?

• The company will be successful.

• The company’s clientele will significantly increase.

• Nothing would happen.

• Staff will lack interest in their work and there will be a visible decrease in morale.

According to Abu-Bader, what does intrinsic satisfaction refer to?

• Content and performance of work.

• Salaries

• Safety

• Industrial relations