Communication Skills

Which of the following is a barrier to effective communication?

• Interrupting

• Paraphrasing

• Active listening

• Open-ended questioning

Which of the following is an example of an open-ended question that can be used to promote communication?

• 1. "Do you have any pain?"

• 1. "How long have you had this pain?"

• 1. "Are you feeling better now?"

• 1. "Do you need any medication?"

Which of the following is an example of a closed-ended question that can limit communication?

• 1. "How are you feeling today?"

• 1. "Do you have a fever?"

• 1. "What brings you here today?"

• 1. "Can you tell me more about your symptoms?"

Which of the following is an example of a communication technique that can help manage conflict?

• 1. Avoiding the issue

• 1. Getting defensive

• 1. Focusing on solutions

• 1. Blaming the other person

Which of the following is an example of external noise that can interfere with communication?

• 1. Language barriers

• 1. Background music

• 1. Cultural differences

• 1. Emotional state of the speaker

__________ shows a positive facial expression.

• 1. Wrinkled forehead

• 1. Rolling up your eyes

• 1. Smiling continuously

• 1. Maintaining eye contact

Smiling is a widely recognized non-verbal expression of

• Anger

• Confusion

• Sadness

• Happiness

Which non-verbal cue is associated with the physical distance between individuals during a conversation?

• Haptics

• Kinesics

• Proxemics

• Paralanguage

What does crossing one's arms during a conversation often signify?

• Defensiveness or resistance

• Openness and receptiveness

• Confidence and assertiveness

• Agreement and understanding

The vocal qualities and variations in tone, pitch, and speed of speech are part of which aspect of non-verbal communication?

• Haptics

• Kinesics

• Proxemics

• Paralanguage