Test chapter 1_INTRODUCTION TO MANAGEMENT

"Doing things right" describes_______________

• Effectiveness

• Top managers

• Efficiency

• Leadership

___________managers typically have titles such as CEO, COO, Chairman,…..

• Top managers

• Middle managers

• Subordinates

• First-line managers

___________developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

• Henri Fayol

• Robert Katz

• Henry Mintzberg

• Henry Morris

Management functions include Planning, __________, Leading and Controlling.

• Directing

• Conceptualizing

• Changing

• Organizing

Bill Jackson is the coach of his college soccer team. He is probably:

• a middle manager

• a first-line manager

• a top manager

• a unit chief

Agency head or plant manager is most likely associated with which of the following?

• team leaders

• middle managers

• first-line managers

• top managers

Planning involves __________________

• determining what tasks must be done

• hiring and firing staff

• managing behavioural problems among employees

• creating strategies to achieve goals

The __________ approach represents the most useful way of conceptualizing the manager's job.

• functions

• decisions

• informational

• skills

The final management function performed is:

• increasing efficiency

• increasing effectiveness

• concerned with outputs

• controlling

Planning includes defining goals and establishing______________.

• categories

• strategies

• tasks

• controls