FO cashiering procedure

When the guest check in, Cashier FO must check:

• All guest information and billing instructions are complete

• Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc

• Check the room rate for obvious mistake

• The FO Cashier must also ensure that all complimentary and house use rooms are approved

• All of above

The detail task to check guest information when the guest check in:

• Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc

• Check the room rate for obvious mistake

• Check the method of payment 

The detail task to check "billing instructions " when the guest check in:

• Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc

• Check the room rate for obvious mistake

• The FO Cashier must also ensure that all complimentary and house use rooms are approved

• Ensures that the method of payment is indicated by the guest

There is a walk-in guest who arrived with little or no luggage and they ask to hire 1 night, FO cashier should:

• must be closely monitored their account

• reminder & alert to all department “No Luggage” 

• Ask to collect 100% deposit of hotel accomodation & 300$ per day for incidental charge

Ask to collect 100% deposit of hotel accommodation & 300$ per day for incidental charge for walk-in - guest is:

• TRUE

• FALSE

If the guest wishes to pay by one of the credit cards accepted by the Hotel, the Front  Office Cashier should complete the following steps

• 1. Check the credit card expire date
  2. Compare the signature on the credit card to the signature on the Registration Card.
  3. Return the credit card to the guest.
  4. Credit card imprint and any other documentation at the relevant guest folio.

• 1. Compare the signature on the credit card to the signature on the Registration Card.
  2. Return the credit card to the guest.
  3. Check the credit card expire date
  4. Credit card imprint and any other documentation at the relevant guest folio.

• 1. Credit card imprint and any other documentation at the relevant guest folio
  2. Return the credit card to the guest.
  3. Check the credit card expire date
  4. Compare the signature on the credit card to the signature on the Registration Card.

A properly paid out procedure is

• All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to The FO Cashier initials. 

• All Paid-Out vouchers don’t need to bear the appropriate approval signature, authorization of the payment, the guest’s signature and The FO Cashier initials. 

• All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to the guest’s signature and The FO Cashier initials. 

• All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to The FO Cashier initials. 

The commission of paid out will be charged:

• an extra 10 % of the paid-out amount

• an extra 5 % of the paid-out amount

• an extra 8 % of the paid-out amount

Guest want to borrow 1.000.000 by cash for taxi, how much will be charged to guest account 

• 1.000.000 VND for total of paid out amount that is included 50.000 VND for 5% commission

• 950.000 VND for total of paid out amount & 50.000 VND for 5% commission

• 1.000.000 VND paid out amount & 50.000 VND for 5% commission

All paid-outs of this nature must receive prior authorization from the FOM

• TRUE

• FALSE