ITIL & DevOps Chapter-2 (A)

Value consists of two primary value __________ & _______________.

• Service & cost
• Training & Risk
• Utility & Warranty
• Analysis & Risk

The ________tracking how money is actually spent by a Service Provider

• Charging
• Accounting
• Budgeting
• Value

Planning how the money will be spent by a Service Provider is _________.

• Charging
• Accounting
• Budgeting
• Value

Utility is pereceived by ________________.

• Customer
• Trainer
• Developer
• Retailer

Services which are proposed or which are in development phase is called ______.

• Service pipeline
• Service catalogue
• Portfolio
• Retired services

Services which are live or ready for deployment is called_________.

• Service pipeline
• Service catalogue
• Portfolio
• Retired services

Services which are no longer functional______________.

• Service pipeline
• Service catalogue
• Portfolio
• Retired services

The ___________ process is concerned with understanding, anticipating and influencing customer demand. 

• Demand management
• Service portfolio
• Financial management
• Service operations

The __________ provides guidance on how to design, develop and implement IT services as strategic assets.

• Service Strategy
• Service
• Service portfolio
• Service Design

The _____ Provides guidance for the design and development of services and service management processes

• Service Design
• Service
• Service portfolio
• Service Strategy