Quality Management Quiz

What is the purpose of quality management?

• To ensure the effectiveness and efficiency of project activities

• To meet the customer's needs and requirements

• To achieve perfection in project outcomes

• To increase customer satisfaction

What are the two main objectives of quality management?

• To ensure high-quality products and services

• To ensure the successful implementation of project processes

• To improve project outcomes and customer satisfaction

• To meet the project's quality requirements

Which process in quality management focuses on setting quality requirements and documenting how the project will demonstrate compliance?

• Quality Planning

• Quality Assurance

• Quality Control

• Quality Improvement

What is the purpose of quality assurance testing?

• To ensure the project's quality requirements are met

• To improve the project's quality

• To increase customer satisfaction

• To validate the project's processes

What is the main focus of quality control?

• To ensure the project's quality requirements are met

• To improve the project's quality

• To increase customer satisfaction

• To validate the project's processes

Which tool is commonly used in quality control to analyze the relationship between causes and effects?

• Cause and Effect Diagram

• Control Chart

• Scatter Diagram

• Pareto Chart

In the manufacturing industry, what are the 6 Ms used to categorize factors that affect quality?

• Machine, Method, Material, Manpower, Measurement, Milieu

• Marketing, Management, Maintenance, Measurement, Milieu, Manpower

• Machine, Method, Material, Manpower, Measurement, Marketing

• Machine, Method, Material, Measurement, Milieu, Management

In the marketing field, what are the 7 Ps used to categorize factors that affect quality?

• Product, Price, Place, Promotion, People, Positioning, Packaging

• Product, Price, Place, Promotion, People, Packaging, Performance

• Product, Price, Place, Promotion, People, Positioning, Performance

• Product, Price, Place, Promotion, People, Packaging, Positioning

In the service industry, what are the 5 Ss used to categorize factors that affect quality?

• Surroundings, Suppliers, Systems, Skills, Safety

• Service, Suppliers, Systems, Skills, Safety

• Surroundings, Service, Systems, Skills, Safety

• Surroundings, Suppliers, Service, Skills, Safety

What is another name for a cause and effect diagram?

• Fishbone Diagram

• Control Chart

• Scatter Diagram

• Pareto Chart