ERP and CRM

What is the purpose of a CRM solution?

• Increase sales

• Automate business operations

• Manage inventory

• Improve financial reporting

What does a CRM store?

• Customer information

• Employee information

• Financial data

• Inventory details

What does an ERP solution automate?

• Business operations

• Customer interactions

• Marketing campaigns

• Sales processes

Which organizational functions does an ERP system unify?

• Finance, inventory management, procurement, and human resources

• Sales, marketing, and customer support

• Customer acquisition and retention

• Business decision-making and profitability

Do most companies integrate ERP and CRM systems?

• Yes

• No

• Sometimes

• Not sure

What can the integration of ERP and CRM systems help leaders with?

• Making better business decisions

• Increasing customer acquisition

• Automating sales processes

• Improving financial reporting

What is the main focus of a CRM solution?

• Customer acquisition and retention

• Efficiency of business operations

• Unified data source

• Inventory management

What is the main focus of an ERP solution?

• Efficiency of business operations

• Customer acquisition and retention

• Unified data source

• Marketing campaigns

What does a CRM solution synchronize?

• Interaction data between sales, marketing, and customer support teams

• Financial data across different departments

• Inventory details with procurement processes

• Employee information with human resources

Does some ERP solutions include CRM?

• Yes

• No

• Sometimes

• Not sure