GOM- 20

For face-to-face transactions when the customer is present at the point of sale, it is important that a credit card does not appear altered and that it bears the signature of the person whose name is embossed on its face

• True

• False

Coming in person at the point of sale to present the credit card used for payment is something especially attractive for fraudsters.

• True

• False

The fact that a transaction is authorised, and an authorisation code is provided, does not guarantee payment.

• True

• False

For face-to-face transactions when the customer is present at the point of the sale, the personnel processing the order should:

• Ask the customer to insert their card into a chip reader when available

• Call a supervisor if the credit card appears old

• Assist the customer in manually keying in the code

• Waive off the credit authorisation for VIPs

What is an example of a unusual or high risk sales pattern?

• Multiple economy class tickets

• A two-way trip to another continent

• Urgent requests for premium seats

• Urgent request for economy seats

Complete the sentence: When the requirements laid out in the card acceptance merchant agreement are neglected, the airlines and agents are exposed to a/an                              for the resulting card fraud.

• risk assessment

• audit

• liability

• error message