Emotional intelligence can best be described as the ability to
Unit 1 & 2 Review

Quiz
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Other
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9th Grade
•
Medium
Jacqueline Jenkins
Used 9+ times
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35 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
recognize and manage emotions in ourselves and others
respond in a calm manner to emotional situations.
come up with rational solutions to our emotional problems.
interact with others in a highly emptional way.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In your new job, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates
self-management.
self-awareness.
social awareness.
relationship management.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When you are angry about something and control your temper, you are demonstrating
social awareness.
self-awareness.
relationship management.
self-management.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A person's cognitive ability is their ability to
communicate fluently.
hear and respond.
learn and understand.
listen attentively.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Emotional intelligence is especially important today because
collaboration is becoming a standard method of achieving business goals.
our culture is more respectful, relaxed and free.
people need to interact in more secure business environments.
everyone can be a world traveler and see other cultures.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When we face difficult people, emotional intelligence helps us
control someone else's emotions.
see the reasons people behave the way they do.
stand our ground and not give in.
respond on the same negative level as them.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should employees rely on to make decisions about situations that are not covered by a rule or an office policy?
Opinions of coworkers
What everyone else does
Personal code of ethics
Local an state laws
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