Day 2 - recap

True/False. We can accept customers payment information by email.

• True

• False

• True/False.

• After an order is placed, we cannot cancel or edit the order unless it has an incorrect address.

• True

• False

• True/False. International Orders are eligible for return. They are not final sale.

• True

• False

• True/False.

• If the customer used an e-gift code and paid $0.00, then they can still download a return label and do return.

• True

• False

Which is not a charge status?

• Charge accepted

• Pending Charge

• No Charge

• Charge Declined

True/False.
Policies and Procedures of TBYB OOT (out of trial) depends on their charge status.

• True

• False

True/False.
A Try Before You Buy order is considered OOT (Out Of Trial) 14 days after the day the order was placed.

• True

• False

True/False.
If the customer claims that they received an incomplete package. We will replace the missing item only.

• True

• False

True/False.
The customer can apply e-gift codes on TBYB orders.

• True

• False

What is the policy for those customers who have no idea what they signed up for and thought they signed up for a free trial?

• Missing item

• Pre-authorization

• Confusion

• Cancel order