O&M - Learning outcome 1 recapitulation

Is Andrea the manager?

• Yes
• No

What managerial function dominates Andrea's work?

• Planning
• Organizing
• Human resources management / Staffing
• Coordinatin /Leaderhsip
• Control

In the case of adapting the software to the individual needs of the user, Andrea faces a problem of:

• Efficiency
• Effectiveness

Does Andrea perform, in addition to some managerial functions, a business function at the same time?

• Yes
• No

When Andrea supervises the implementation of the sales plan, what managerial function does she perform?

• Planning
• Organizing
• Human resources management / Staffing
• Coordinatin /Leaderhsip
• Control

Looking at the type of management from the perspective of hierarchical levels, which level would Andrea belong to?

• Top management
• Middle management
• First-line management

When Andrea thinks about the costs of adapting a software solution to client requirements, she thinks about:

• Efficiency

• Effectiveness

Andrea also performs an important managerial role. Which one?

• Informational role
• Interpersonal role
• Decisional role

When Andrea needs to identify the needs of clients and devise solutions, what skill can best help her in this?

• Conceptual skills
• People skills
• Tecnical skills

When Andrea needs to communicate the needs of the clients with developers, what skill can best help her in this?

• Conceptual skills
• People skills
• Tecnical skills