16 oktober 2023
Authored by Ekka A
Specialty
Professional Development
Used 2+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berapa hari SLA untuk pemenuhan kekurangan dokumen (TBO=Dokumen To be Obtained) nasabah giro non individu yang tercatat pada logbook pending item?
a. 30 hari kerja sejak nasabah mengajukan pembukaan rekening
b. 60 hari kerja sejak nasabah mengajukan pembukaan rekening
c. 90 hari kerja setelah nasabah mengajukan pembukaan rekening ke Bank.
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Biaya apa saja yang diperhitungkan dalam limit bulanan pengeluaran kendaraan dinas dan kendaraan operasional cabang?
a. Biaya BBM, tol, parkir dan service kendaraan
b. Biaya BBM, tol dan parkir
c. Biaya BBM dan service kendaraan
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Karyawan dengan jabatan apa yang diperkenankan menerima kuasa dari nasabah terkait transaksi nasabah?
a. Branch Manager
b. Head Of Operation
C. Seluruh karyawan Bank Sinarmas dilarang menerima kuasa dari nasabah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Petugas SPV dan HO wajib melakukan pemeriksaan secara berkala bahwa hasil rekaman voice recorder tersimpan dalam harddisk, dan berfungsi dengan baik. Berapa kali frekuensi pemeriksaan yang harus dilakukan supervisor terkait hal tersebut?
a. Sekurang-kurangnya 1x dalam seminggu
b. Sekurang-kurangnya 2x dalam seminggu
c. Setiap Hari
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Manakah kepemilikan produk nasabah yang tidak dapat dapat dikuasakan dalam pengambilan ke Bank?
a. Kartu ATM
b. Polis Asuransi
c. Bilyet Deposito
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan dokumen yang harus dilampirkan untuk penggantian buku tabungan karena hilang ?
a. Surat keterangan kehilangan kepolisian, ktp dan atm
b. Surat keterangan disdukcapil, ktp dan atm
c. Surat pernyataan nasabah, ktp dan atm.
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan bank notes yang tidak dapat diperjual belikan di Bank Sinarmas?
a. USD
b. WON
c. SAR
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