7.4 OB Emotions at Work

What is the definition of an emotion?

• A long-lasting feeling resulting from some event

• A short, intense feeling resulting from some event

• A feeling of contentment and calmness

• A feeling of anger and sadness

Which of the following is an example of a positive emotion in the workplace?

• Feeling angry about a colleague's success

• Feeling sad about not achieving a goal

• Feeling joyful about receiving praise from a superior

• Feeling fearful about a lack of control over the environment

How can positive emotions impact employee creativity?

• Positive emotions have no impact on employee creativity

• Positive individuals tend to be less creative and closed to new ideas

• Positive emotions can lead to more creativity and openness to new ideas

• Positive emotions only impact teamwork, not individual creativity

Which company is known for evoking strong positive emotions and loyalty from its users?

• Microsoft Corporation

• Apple Inc.

• Google LLC

• Amazon.com, Inc.

What can negative emotions inspire in the workplace?

• Negative emotions can only lead to destructive behavior

• Negative emotions can inspire bursts of valuable individual action

• Negative emotions have no impact on productivity

• Negative emotions can only lead to conflicts

Which of the following is true about emotional contagion?

• Positive emotions are more contagious than negative emotions

• Negative emotions are more contagious than positive emotions

• Emotional contagion does not occur in team settings

• Emotional contagion only affects individual performance

Who is more susceptible to emotional contagion?

• Managers and supervisors

• Employees at lower levels

• Both managers and employees are equally susceptible

• Emotional contagion does not affect anyone

How can negative emotions affect performance in the workplace?

• Negative emotions have no impact on performance

• Negative emotions can lead to increased productivity

• Negative emotions can result in more mistakes and annoyance

• Negative emotions only affect customer interactions

What can happen if negative emotions are unchecked in the workplace?

• Negative emotions can spread throughout the organization

• Negative emotions have no impact on the overall work environment

• Negative emotions can only affect individual employees

• Negative emotions can only lead to conflicts

How can negative emotions be managed in the workplace?

• By promoting negative emotions to create bursts of valuable action

• By ignoring negative emotions and focusing on positive emotions

• By addressing negative emotions to prevent them from spreading

• By encouraging negative emotions to become the norm