Unit 5 Customer Service (EBC)

Unit 5 Customer Service (EBC)

2nd Grade

10 Qs

quiz-placeholder

Similar activities

passive voice

passive voice

KG - Professional Development

15 Qs

FUTURE SIMPLE - request/offer/decision/prediction/promise

FUTURE SIMPLE - request/offer/decision/prediction/promise

2nd Grade

10 Qs

Business English

Business English

2nd - 4th Grade

12 Qs

Shopping

Shopping

1st - 12th Grade

12 Qs

reporting verbs

reporting verbs

1st - 10th Grade

10 Qs

Support Meeting 05/16-05/22

Support Meeting 05/16-05/22

1st - 9th Grade

7 Qs

Simple Present - Negative Sentences

Simple Present - Negative Sentences

1st - 2nd Grade

10 Qs

Simple Present Tense Interrogative 1

Simple Present Tense Interrogative 1

KG - University

10 Qs

Unit 5 Customer Service (EBC)

Unit 5 Customer Service (EBC)

Assessment

Quiz

English

2nd Grade

Hard

Created by

Tadeo Gonzalez

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I'm sorry, but i can't offer you ​ (a)   right now.

a solution
an issue
a query

2.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I have a ​ (a)   about the price. Is it $25.99 or $29.99?

query
complaint
refund

3.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

We can offer you a 15% ​ (a)   if you pay today.

discount
refund
compesation

4.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Bring the computer back, and we'll give you a ​ (a)   to take home today.

replacement
compensation
issue

5.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Can you explain the ​ (a)   with your order in more detail?

issue
feedback
query

6.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I'm affraid we don't give refunds, but we can give you a ​ (a)   to use in the shop at a later date.

credit voucher
replacement
solution

7.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Say you're not happy with something: ​ (a)  

have a complaint
get feedback
have a query

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?