The elements of an organisation structure are

i.

ii.

iii.

iv.

v.

vi.

Which of the following is synonymous with work specialization?

• division of labor

• job discrimination

• chain of command

• job preference

Which statement accurately defines work specialization?

• It is the degree to which tasks are grouped together.

• Individual employees specialize in doing part of an activity rather than the entire activities

• Jobs are ranked relative only to their worth or value to the businesses.

• Work specialization clarifies who reports to whom.

Functional departmentalization groups jobs by

• tasks they perform

• territories they serve

• products or services they manufacture or produce

• type of customer they serve

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the

• chain of responsibility

• unity of command

• staff authority

• chain of command

The chain of command answers this question.

• Where do I go for help?

• How do I know when the task is complete?

• What are the rules?

• Who reports to whom?

Authority gives an individual the right to do this.

• reprimand employees

• give orders

• command respect

• obey orders

In the chain of command, each person above you ________.

• has special privileges.

• receives higher pay.

• has line authority.

• has no right to give you orders.