Assessment-M6

1. It is an online piece of software that enables guests to book and pay their own reservation using a secure portal.

• a. Reservation System

• b. Online booking system

• c. Registration System

• d. Real time booking

2. The following are the information to be collected by the Front Office except one

• a. Arrival date and time

• b. Number of nights, or expected departure

• c. Reservation type

• d. Reservation status

3. Which of the following steps on taking reservation is correct?

• a. Do not check for availability.

• b. Front Office staff informs the caller that he/she will be doing the reservation process.

• c. Close the phone after the transaction.

• d. Front office staff will advise caller of the exclusions of the rate quoted.

4. The following are the benefits of using the computerized reservation system for hotel except one:

• a. More efficient reservation process.

• b. Save time than filling out a form.

• c. Can retrieve data anytime.

• d. Decreased revenue of the hotel.

5. Ms. Jen Lee ask the front office if the executive room is available. If the room is not available but there are other rooms in sale, the front office staff will

• a. offer an alternate room.

• b. refer the guest to other hotel.

• c. let the guest cancel the reservation.

• d. ignore the guest request.