Electronic Communication & Scheduling Unit Review

Which of the following is an example of a paid e-mail service?

• A. Yahoo mail
• B. Gmail
• C. Microsoft Outlook/Exchange

• D. Hotmail

Which of the following is NOT one of the differences between free and paid e-mail services?

• A. Speed
• B. Storage size
• C. Personalization

• D. Size of the emails you can send

Which of the following e-mail protocols is usually used in free e-mail accounts?

• A. IMAP
• B. POP3
• C. ICloud
• D. Exchange

Which of the following should be avoided when writing an e-mail?

• A. Keeping the e-mail brief
• B. Including a courteous greeting and closing
• C. Typing in all caps
• D. Conducting a spell check to eliminate errors

Which of the following is a system which allows users to communicate in real time using web interfaces?

• A. E-mail
• B. Web chat
• C. Text messaging
• D. Collaborative software

Which of the following is correct about text messaging?

• A. It typically requires using a desktop computer
• B. It only allows alphanumeric text
• C. It is usually sent via cable network
• D. It involves composing and sending electronic messages

Which of the following types of electronic communication systems is also called groupware?

• A. Collaborative software
• B. Social networking
• C. Web chat
• D. Text messaging

Where is the New Appointment button located on the Home tab?

• A. In the New group
• B. In the Arrange group
• C. In the Share group
• D. In the Go To group

Which of the following functions allows users to share their availability with others in order to facilitate scheduling amongst several individuals?

• A. Schedule sharing
• B. Availability sharing
• C. Conflict facilitator
• D. Appointment reminder

Which of the following functions shows a list of appointments and attendees for the appointments?

• A. Appointment attachment
• B. Appointment reminder
• C. Appointment calendar
• D. Appointment facilitator