Medhat is unable to connect to a site on the internet. To begin troubleshooting, he first tests network connectivity. If that fails, he will work his way down the layers to the physical medium. If network connectivity tests succeed, he will work his way up to troubleshooting the application software. Which structured troubleshooting method is Medhat using?
NETESS 2.0 MODULE 20 QUIZ - Troubleshoot Common Network Problems

Quiz
•
Computers
•
12th Grade
•
Medium

Ereck Ladd
Used 1+ times
FREE Resource
27 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Bottom-Up
Top-Down
Divide-and-Conquer
Follow-the-Path
Substitution
Answer explanation
Medhat is using the divide-and-conquer troubleshooting method by starting at Layer 3.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Patti is troubleshooting an issue on the network. Based on her past experience with similar situations, she assumes the problem is a bad IP configuration and starts troubleshooting with that. Which structured troubleshooting method is Patti using?
Bottom-Up
Top-Down
Follow-the-Path
Educated Guess
Comparison
Answer explanation
Patti has prior experience with similar issues; therefore, she is using the educated guess troubleshooting method.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Allan contacts the ISP complaining of issues connecting to the internet. He is unsure of the problem. The ISP sends a new preconfigured modem to Allan in hopes that it solves the situation. Which structured troubleshooting method is the ISP using?
Top-Down
Divide-and-Conquer
Substitution
Comparison
Educated Guess
Answer explanation
By sending a new modem and hoping it resolves the problem, the ISP is using the substitution troubleshooting method.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which structured troubleshooting method should be used when a software orientated problem occurs?
Top-Down
Bottom-Up
Substitution
Comparison
Follow-the-Path
Answer explanation
The top-down troubleshooting approach should be used when a software orientated problem occurs.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which structured troubleshooting method should be used when a cabling problem is suspected?
Top-Down
Bottom-Up
Follow-the-Path
Educated Guess
Comparison
Answer explanation
The bottom-up approach should be used when a cabling problem is suspected.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which structured troubleshooting method attempts to locate the issue in a device or link between the source and destination?
Divide-and-Conquer
Follow-the-Path
Comparison
Educated Guess
Substitution
Answer explanation
The follow-the-path approach discovers the actual traffic path between source and destination and then tries to eliminate the links and devices that are irrelevant to the troubleshooting task at hand.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which structured troubleshooting method attempts to resolve the problem by changing elements in the problem device or configuration to be consistent with a working one?
Bottom-Up
Top-Down
Substitution
Comparison
Educated Guess
Answer explanation
The comparison method attempts to use a working device or configuration as a model for correcting an issue in the problem device or configuration.
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