TheMoreYouKnow ID Remittance

What should you do if you receive an inquiry about a pending remittance?

• Escalate the issue immediately to the disbursement team
• Check the transaction in the Regional Disbursement tab and escalate if passed the SLA.
• Inform the merchant to wait

What is the significance of "T+1 4PM (working day)" in the context of pending remittances within SLA?

• It's the maximum time to wait before escalating.
• It's the time when all pending remittances are automatically processed.
• It's the deadline for resolving any remittance issue

What is a possible root cause for mishandling the issue of pending remittance within SLA at L1?

• Lack of access to the Ops Guide.
• Failure to escalate to the disbursement team.
• Not checking the transaction SLA in the Regional Disbursement tab

What is the correct ticket type for handling inquiries related to pending remittance within SLA?

• TT: Issue::IM Remittance::Pending remittance RC: IM Remittance::Pending disbursement
• TT: Issue::IM Remittance::Pending remittance RC: IM Remittance::Pending remittance (within SLA)
• TT: Issue::IM Remittance Payout::Pending remittance RC: IM Remittance Payout::Pending remittance (within SLA)

When should you escalate an inquiry about pending remittance within SLA to the disbursement team?

• If you are unsure about the internal SLA.
• Only after T+1 4PM if the SLA is still not met.
• As soon as you receive the inquiry.