Communicating for Success

Effective human relations and communication skills build _______, accelerate professional growth, an help prevent misunderstandings in the workplace.

• strong values

• professional ethics

• stimulating conversations

• lasing client relationships

When we feel secure, we act in a ________ manner.

• confident

• worried

• overwhelmed

• suspicious

People who create conflict most likely feel ________.

• relaxed

• respected

• insecure

• secure

A good way to handle the ups and downs of human relations is to _________.

• be inattentive

• believe in yourself

• talk more and listen less

• react instead of respond

Which of the following is not one of the golden rules of human relations?

• Communicate from your head and problem-solve from your heart,

• See what happens when you ask for help instead of just reacting.

• Build shared goals by being a team player,

• sharing informaton between two people or groups

Effective communication is defined as the act of ________.

• sending a message to another person or group

• receiving a message from another person or group

• repeating the speaker's words back in your own words

• sharing information between two people or groups

When you meet a client for the first time, you need to be _______.

• very serious

• very instructive

• genuinely friendly

• strictly professional

When a new client visits the salon for the first time, you should _______.

• assume a superior position

• introduce him/her only to other nail technicians

• take him/her on a quick tour of the facility

• assume that he/she already knows your name

When should you do the client consultation?

• Before the service starts

• During the service

• After the service

• On the phone prior to the appointment

You should perform a client consultation _________.

• only on the client's first visit to the salon

• to some degree, as part of every service

• about once a year if the client regularly visit the salon

• only when the client specifically requests one