FUNDA ACT 01

I am a General Manager. I perform daily operational issues of providing high-quality service, controlling costs, and maximizing revenues. With these, I engage in an intense verbal communication and interaction with my subordinates. What job function am I performing?

• Operational Controller

• Organizational Developer

• Business Maintainer

I am a General Manager. I make capital expenditure decisions to ensure the long-term sustainability of the hotel and engage in ongoing programs of the human resources training and career progression. What job function am I performing?

• Business Maintainer

• Operational Controller

• Organizational Developer

I am a General Manager. I get involved in fine-tuning the hotel’s service strategy to the changing environment. Hence, I need to engage in intense communication with my subordinates, the owners, and the industry. What job function am I performing?

• Operational Controller

• Organizational Developer

• Business Maintainer

I am a General Manager. I am responsible for staffing, training, directing, and motivating my subordinates. What work role am I performing?

I am a General Manager. I internally and externally seek information to improve ideas and initiate improvement projects for the business. What work role am I performing?

• Negotiator

• Entrepreneur

• Disseminator

• Resource Allocator

I am a General Manager. I am responsible for the hotel’s major outside negotiations. What work role am I performing?

• Negotiator

• Entrepreneur

• Resource Allocator

• Disturbance Handler

I am a General Manager. I transmit external and internal information to the other members of the organization. What work role am I performing?

• Entrepreneur

• Spokesperson

• Figurehead

• Disseminator

I am a General Manager. I am the symbolic head of the hotel’s organization. What work role am I performing?

• Liaison

• Negotiator

• Figurehead

• Leader

I am a General Manager. I transmit information about the organization to outside organizations in the industry. What work role am I performing?

• Entrepreneur

• Spokesperson

• Disseminator

• Monitor

I am a General Manager. I take corrective action whenever the organization faces unexpected, non-routine disturbances or problems. What work role am I performing?

• Monitor

• Disturbance Handler

• Entrepreneur

• Resource Allocator