Chapter 2 - Management Learning Past to Present

The assumption that people are complex with widely varying needs is most associated with the ____________ management approaches.

• classical

• neoclassical

• behavioral

• modern

2. The father of scientific management is ____________ .
   

• Weber

• Taylor

• Mintzberg

• Katz

4. When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?
   

• division of labor, competency
  

• merit-based careers, productivity
  

• rules and procedures, efficiency
  

• impersonality, fairness
  

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things?

• Teach managers to better plan and control.
  

• Teach workers more efficient job methods.
  

• Promote to management only the most competent workers.
  

• Find ways to increase corporate social responsibility.
  

One example of how scientific management principles are applied in organizations today would be:

• conducting studies to increase efficiencies in job performance.
  

• finding alternatives to a bureaucratic structure.
  

• training managers to better understand worker attitudes.
  

• focusing managers on teamwork rather than individual jobs.
  

The Hawthorne studies raised awareness of how __________ can be important infl uences on productivity.

• structures
  

• human factors
  

• physical work conditions
  

• pay and rewards
  

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ____________.

• scientific management
  

• contingency management
  

• Henri Fayol
  

• Abraham Maslow
  

The highest level in Maslow’s hierarchy includes ____________ needs.

• safety

  
  

• esteem

  
  

• self-actualization

  
  

• physiological

  
  

When people perform in a situation as they are expected to, this is sometimes called the ____________Effect

• Hawthorne

  
  

• systems

  
  

• contingency

  
  

• open-systems

  
  

Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) ____________.

• bureaucracy

  
  

• closed system

  
  

• open system

  
  

• pyramid