Adjustment Letter

Adjustment Letter

University

10 Qs

quiz-placeholder

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Adjustment Letter

Adjustment Letter

Assessment

Quiz

English

University

Hard

Created by

hendra doy

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the purpose of an adjustment letter?

To inform a customer that they are receiving a refund.

To apologize to a customer for an inconvenience.

To explain to a customer why their order was cancelled.

All of the above.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is NOT an example of a refund action?

Full refund

Partial refund

Monetary refund

Replacement product

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is an example of a replacement action?

Credit to your account

Reimbursement for your expenses

Refund of

Sending a new product to the customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is an example of a credit action?

Full refund

Partial refund

Monetary refund

Issuing a credit to the customer's account

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the most important thing to remember when writing an adjustment letter?

Be clear and concise.

Be polite and professional.

Apologize to the customer for the inconvenience.

All of the above.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is NOT a good way to start an adjustment letter?

"Dear [customer name],"

"I am writing to apologize for the inconvenience you experienced."

"I understand that you are not satisfied with your purchase."

"We have received your complaint and are taking it very seriously."

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is the best way to explain to a customer why they are receiving a refund?

"We are offering you a refund because we made a mistake."

"We are offering you a refund because you are not satisfied with your purchase."

"We are offering you a refund because you are a valued customer."

All of the above.

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