What is the purpose of an adjustment letter?
Adjustment Letter

Quiz
•
English
•
University
•
Hard
hendra doy
Used 1+ times
FREE Resource
10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To inform a customer that they are receiving a refund.
To apologize to a customer for an inconvenience.
To explain to a customer why their order was cancelled.
All of the above.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT an example of a refund action?
Full refund
Partial refund
Monetary refund
Replacement product
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a replacement action?
Credit to your account
Reimbursement for your expenses
Refund of
Sending a new product to the customer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a credit action?
Full refund
Partial refund
Monetary refund
Issuing a credit to the customer's account
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most important thing to remember when writing an adjustment letter?
Be clear and concise.
Be polite and professional.
Apologize to the customer for the inconvenience.
All of the above.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a good way to start an adjustment letter?
"Dear [customer name],"
"I am writing to apologize for the inconvenience you experienced."
"I understand that you are not satisfied with your purchase."
"We have received your complaint and are taking it very seriously."
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best way to explain to a customer why they are receiving a refund?
"We are offering you a refund because we made a mistake."
"We are offering you a refund because you are not satisfied with your purchase."
"We are offering you a refund because you are a valued customer."
All of the above.
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