GRIT CALL FLOW QUIZ 1

PUT THE CALL FLOW IN ORDER

• COLLECT/CONFIRM DEMOGRAPHICS

• NEED BASED SOLUTIONS

• WRAP UP/VALIDATION

• OPEN/CLOSED ENDED QUESTIONS

• INTRODUCTION

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.8.1C

CCSS.L.K.1D

Match the following

• Are you seeing live activity or dropping

• Termites

• Are they Flying In and Out of An Area

• Stinging Insects

• Are their wings falling off

• Rodents

Tags

CCSS.L.2.1B

CCSS.L.3.1B

Match the following

• How high up is the nest?

• Bedbugs

• Are they tan brown or reddish brown?

• Stinging Insects

• Have you traveled recently?

• Roaches

Tags

CCSS.L.9-10.2B

Let me get some __________, and we can go over all of your service options

Tags

CCSS.L.1.2A

CCSS.L.2.2A

CCSS.L.3.2A

CCSS.L.4.2A

CCSS.L.K.2A

Put the Verbiage in the Section of the Call Flow that it belongs

Groups:

(a) Wrap UP Validation

,

(b) Introduction

,

(c) Probing Questions

,

(d) Present Need based solutions

• Its includes coverage for ______ and also....

• For that issue I would recommend....

• How long have you been seeing the activity?

• Let me get some basic information

• We can Absolutely Help you with that!

• Where are you seeing the activity

• You can call whenever you are seeing activity

• We can go over all of your service options

• Are they small or large

• The spelling of your name is ...

• We have a contact number of...

• We have a contact email of ____

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

What ​ (a)   for your​ ​ (b)   _​ (c)   or

• _Works
• Schedule
• mornings or afternoons

Tags

CCSS.L.1.1B

CCSS.L.2.2C

CCSS.L.3.2D

We have a Confirmed Appointment for ​ (a)   ​ (b)   between the hours of ​ (c)  

• Day of Week
• Time Range
• Date

We are servicing the property at _____

• Insert
  Street Address, Zip Code

• Insert
  Street Address, City, Zip Code

• Insert
  Street Address Only

Tags

CCSS.L.2.2B

CCSS.L.3.2B

CCSS.L.3.2C

CCSS.L.4.2B

CCSS.L.6.2A

Reorder the following parts of a Call Flow

• Can I have your First and Last Name?

• What type of Structure is this, Single family, or Multi Family?

• Where are you seeing the activity?

• What is a good contact number for you?

• What works best for your schedule, Morning or Afternoon?

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.8.1C

CCSS.L.K.1D

What is a good _______ number for you?

Tags

CCSS.L.1.2A

CCSS.L.2.2A

CCSS.L.3.2A

CCSS.L.4.2A

CCSS.L.K.2A