
GRIT CALL FLOW QUIZ 1
Authored by margaret garcia
Professional Development
Professional Development
CCSS covered
Used 10+ times

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16 questions
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1.
REORDER QUESTION
1 min • 5 pts
PUT THE CALL FLOW IN ORDER
COLLECT/CONFIRM DEMOGRAPHICS
NEED BASED SOLUTIONS
INTRODUCTION
OPEN/CLOSED ENDED QUESTIONS
WRAP UP/VALIDATION
Tags
CCSS.L.1.1J
CCSS.L.2.1F
CCSS.L.8.1C
CCSS.L.K.1D
2.
MATCH QUESTION
1 min • 1 pt
Match the following
Are you seeing live activity or dropping
Stinging Insects
Are their wings falling off
Rodents
Are they Flying In and Out of An Area
Termites
Tags
CCSS.L.2.1B
CCSS.L.3.1B
3.
MATCH QUESTION
1 min • 1 pt
Match the following
How high up is the nest?
Roaches
Have you traveled recently?
Bedbugs
Are they tan brown or reddish brown?
Stinging Insects
Tags
CCSS.L.9-10.2B
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Let me get some __________, and we can go over all of your service options
Tags
CCSS.L.1.2A
CCSS.L.2.2A
CCSS.L.3.2A
CCSS.L.4.2A
CCSS.L.K.2A
5.
CATEGORIZE QUESTION
3 mins • 1 pt
Put the Verbiage in the Section of the Call Flow that it belongs
Groups:
(a) Wrap UP Validation
,
(b) Introduction
,
(c) Probing Questions
,
(d) Present Need based solutions
We have a contact email of ____
Its includes coverage for ______ and also....
Where are you seeing the activity
We have a contact number of...
For that issue I would recommend....
You can call whenever you are seeing activity
Let me get some basic information
Are they small or large
How long have you been seeing the activity?
We can go over all of your service options
The spelling of your name is ...
We can Absolutely Help you with that!
Tags
CCSS.L.4.1C
CCSS.L.9-10.1B
6.
DRAG AND DROP QUESTION
1 min • 1 pt
What (a) for your (b) _ (c) or
Tags
CCSS.L.1.1B
CCSS.L.2.2C
CCSS.L.3.2D
7.
DRAG AND DROP QUESTION
1 min • 1 pt
We have a Confirmed Appointment for (a) (b) between the hours of (c)
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