WEEK 3: OFFICE STAFF

People who perform routine duties in an office are called-----------

• everyday staff

• cheerful staff

• clerical staff

• obedient staff

the qualities of clerical staff can broadly be divided into job qualities and

• good qualities

• punctual qualities

• confidential qualities

• personal qualities

-_________ means that a good clerical worker must not reveal the secrets of the business.

• confidentiality

• resourcefulness

• obedience

• team work

_______ suggests that a clerk should be able to work well with other people to achieve common goal.

• confidentiality

• teamwork

• resourcefulness

• obedience

A good clerk must always be

• rough

• unclean

• neat

• stressed

When a customer is rude , a clerk must

• be angry

• control himself

• fight back

• defend himself

Whenever he is leaving the office, a clerk must

• close the door gently

• bang the door

• disturb others

• kick the door

Clerks are very ------------ in every office

• wasteful

• useful

• wicked

• unwise

A clerk who uses tools and materials wisely is said to be ------

• useful

• resourceful

• diligent

• punctual

A clerk who goes to work early is said to be -----------

• useful

• resourceful

• diligent

• punctual