Organisational Change Quiz

What is the process a business goes through to transform a major part of the organisation in response to internal or external pressures?

• Culture

• Mission

• Strategies

• Organisational change

Why is organisational change important?

• To maintain the status quo

• To adapt to changing environments

• To avoid competition

• To reduce costs

What are some potential impacts of not responding to needs for change?

• Loss of key customer base

• Removal of senior management

• Failure to attract skilled new talent

• All of the above

What are some drivers for organisational change?

• New priorities

• Customer needs

• Competitor activities

• All of the above

What is the role of human resources in organisational change?

• Ensure employee voice is included

• Create clear lines of communication

• Conduct job redesign and realignment/retraining

• All of the above

What are some impacts of changing customer needs?

• Always open 24/7 culture, with personalised consumer experience

• Influencers empowering consumers

• E-commerce free next day delivery

• All of the above

What can effective change management provide businesses with?

• A competitive edge

• Faster and more cost-effective change

• Both A and B

• None of the above

What do technological drivers force businesses to do?

• Adapt to changing market needs

• Automate interactions

• Streamline processes

• All of the above

What did we discuss in this session?

• The importance of change to organisations

• The impacts of not responding to change

• The factors that could influence or drive change

• All of the above

What is the potential impact of not introducing change?

• Loss of stakeholders' confidence

• Loss of important skills/employees

• Failure to attract skilled new talent

• All of the above