S2 Game - Final

S2 Game - Final

Professional Development

20 Qs

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Assessment

Quiz

Specialty

Professional Development

Practice Problem

Medium

Created by

Ela Dig

Used 6+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does an Asset mean in Sling and on Conviva?

The amount of time streamed on Sling

The different devices the customer is using


The amount of time the customer was streaming during the selected date range

The total amount of streams (shows/movies) your customer watched

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to tailor your questions based on customers cues?

It'll improve call efficiency and your customer's experience


Tailoring questions helps build a connection with your customers


Not all customers have the same comfort level with our technology


All choices are correct


3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of ISP (Internet Service Provider) can the Customer Experience team NOT validate?

Spectrum


They can validate all ISPs


Comcast


Mobile ISP

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What resources do you have to assist customers with missing locals?

Missing Locals/Regionals Flow


Locals on Sling Knowledge Article


Missing OTA Locals Flow

All choices are correct


5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

John is having remote issues. What 2 solutions you should offer first?

Replace the remote, reset the AirTV


Replace batteries, reset and repair remote to AirTV.


You should replace it first and not offer any other solutions


Reboot the AirTV, Unplug the device

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: A customer using a mobile ISP is attempting to view Sling on a mobile device.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Customers must have an AirTV device to watch locals.

True

False

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