Fundies Ch: 6 - Communication & Relationships

What is the goal of communication?

• To establish shared meaning

• To exchange information

• To express feelings

• To process needs and preferences

Which of the following is an example of nonverbal communication?

• Using clear and unequivocal language

• Expressing feelings through changes in pitch, pace, and tone of voice

• Using appropriate personal space

• Using facial expressions and gestures

What should nurses ensure when using language in communication?

• Use language that is clear and unequivocal

• Tailor language to the patient's stage of development

• Use pictures or objects to communicate with non-English speaking patients

• Arrange for an interpreter when needed

What does culture influence in communication?

• Language or verbal communication

• Body position and posture

• Personal space

• Choice of words

What is the importance of attitude in communication?

• It affects relationships with patients and coworkers

• It shapes a listener's attitude

• It influences the choice of words

• It determines the level of empathy

What is the denotative meaning of a word?

• Literal meaning without interpretation

• Emotional associations attached to the word

• The word's connotation

• The word's figurative meaning

What is active listening?

• Using all senses to interpret verbal and nonverbal messages

• Paying attention to the speaker's words only

• Focusing on the interaction and detecting feelings

• Building trusting relationships between the nurse and patient

What is the behavior style of an assertive communicator?

• Putting one's own needs before others

• Avoiding confrontation and sharing feelings

• Standing up for oneself without violating others' rights

• Being aggressive and dominant

What is the goal of therapeutic communication?

• To promote a greater understanding of a patient's needs

• To provide medical information to the patient

• To persuade the patient to follow the nurse's instructions

• To establish a friendly relationship with the patient

Which of the following is a therapeutic communication technique?

• Asking questions that can be answered with a 'yes' or 'no' response

• Giving false reassurance

• Belittling a patient's feelings

• Seeking clarification