EXAM:Branch Policy & Exception Mgt Immersion(September 18, 2023)

Who is/are the designated approver/s of the RUSH.net>BBG Related Request>Account Opening Deviations

• Senior Officers

• BPEM Department Head

• BPEM Officer

Mr. Clarkson has a closed Savings Account in Branch A. He intends to open a Savings Account in the same Branch. His current address is more than 5 KM from Branch A.

 

Which RUSH.net approval should you request?

• BBG Related Request>Out of Trading  Area

• None, no approval required since client previously had an account with the Branch.

Mrs. Abando’s Checking Account has turned negative yesterday. She is requesting for a one (1) day extension.

 

Whose approval will this be?

• BSCO or BH (Branch Level Only)

• BM

• BPEMD Officer

• BPEM Department Head

Mr. Chot’s Checking Account has turned negative yesterday and he is requesting for an extension. Based on account review, several check issuances were made against insufficient account balance.

 

What RUSH.net request should you file?

• BBG Related Request>Closing of Account with Zero or Negative Balance

• BBG Related Request>Retention/

         Extension of Accounts with Negative

         Balance for More Than 3 Days

• A or B

BH of Gilas Branch sent an e-mail to your Branch endorsing a client for Checking Account Opening. He provided complete information of client, scanned copies of IDs, and screenshots of ICDB with BP 22 findings.

 

Who should request for approval for the ICDB Findings?

• BH of Gilas Branch

• Branch of Account

• A and B

• A or B

Mr. Dwight is requesting for a permanent increase in EMV Limit.

 

What information should be verified prior endorsing for approval?

• Outstanding Balance

• ADB

• Purpose/Source of Funds

• B and C only

• A, B, and C

Mr. and Mrs. Sotto have Joint OR Prime Time Deposit account in your Branch. They would like to add their daughter, Fifi Sotto, as co-signatory.

 

What approval shall be sought?

• Branch level approval only. All 3 clients shall only have to sign the CMIF to document intention to add another signatory. Additional signatory to sign/submit all required KYC documents.

• BBG Related Request>Addition/Deletion of Signatory for Prime TD/Sole Proprietorship Account

How do you search for the uploaded BBG Policies in InfoChannel?

•     InfoChannel>Compliance>Branch Banking

• InfoChannel>Policies>Branch Banking

In which Workplace Group are the BBG Advisories posted/published?

• Branch Advisories

• Branch Banking Group

A Chinese National went to your Branch to open a Savings Account for his Construction Business. He presented an ACR, Passport, and Resident Identity Card. Purpose of account opening is for his business but he does not want to have his Business Name be encoded in the System. He threatens to call Customer Experience if you will not allow him to open an account given that he submitted the complete documents as required per Bank’s Internal Policy.

 

What is the best answer for this?

• Request for Approval in RUSH.net for Account Opening Deviations

• Decline the Account Opening

• Call BPEMD first to confirm if they will allow opening of this account prior filing for RUSH.net approval to save time and avoid complaint.