Quality ch 1 - Total quality

What does total quality focus on?

• Aggregate output

• Zero defects in production

• Long term profits and continual improvement

• Short term investments and profits

A Dynamic state associated with products, services, people, processes and environments that meets or exceeds expectations and help produce superior value

• Total Quality

• Quality

• Product Quality Dimensions

• The Deming Cycle

Who is the driver in Total Quality (TQ) .

• Management

• Customers

• Suppliers

• Employees

Who are the 3 main contributors of guys towards TQ?

• Enderson, Deming, Juran

• Juran, Williams, Crosby

• Crosby, Williams, Enderson

• Deming, Juran, Crosby

Which of the following is one of Deming,s deadly diseases?

• Provide training, skills, and necessary resources

• Running a company on visible figures alone

• Correct problems immediately

• Hold a “Zero Defects Day”

Which of the following is NOT a part of Deming,s cycle?

• Market the product

• Emphasis on short-term profits

• Produce the product

• Conduct consumer research and use it in planning the product

What summarizes the three primary managerial functions?

• The Juran Trilogy

• The Deming’s cycle

• Crosby’s Four Absolutes of Quality Management

• Crosby’s Fourteen Steps for Quality Improvement

This certification is for individuals who lead and champion continual process-improvement initiatives, facilitates and leads team efforts to establish and monitor customer and supplier relations

• Quality Engineer

• Quality Auditor

• Manager of Quality

• Quality Technician

continual improvement of people, processes, products (including services), and environments

• Total Quality

• Quality

• Management by Objective

• The Deming cycle

Quality is a static state

• True

• False