TACN2 CHAPTER 11

1. How many steps to deal with the conflict? (Based on Figure 11.6)

• 4

• 5

• 6

• 100

Five phases of project team development are …..

• 1. Forming

  2. Storming

  3. Norming

  4. Performing

  5. Adjourning

• 1. Performing

  2. Adjourning

  3. Forming

  4. Storming

  5. Norming

• 1. Adjourning

  2. Forming

  3. Storming

  4. Norming

  5. Performing

• Storming

  Norming

  Performing

  Adjourning

  Forming

In today’s digital age, professionalism requires all employees to maintain a positive  … presence

• 1. sales

• 1. nonverbal

• online

• 1. managerial

Face-to-face communication …

• 1. is the least rich communication channel

• 1. increases the likelihood of misunderstandings

• 1. reduces cooperation and limits problem solving during conflict

• 1. is the most effective of all communication channels

Which is NOT a step to deal with conflict?

• Listen to ensure you understand the problem

• 1. Understand the other’s position

• 1. Argue with them until there is no misunderstanding left

• 1. Show a concern for the relationship

Which is NOT a preferred virtual site for meetings?

• 1. Zoom

• 1. Microsoft Teams

• 1. Google Meet

• 1. Messenger