Effective Business Communication

One of the duties of the sender is to

• Decode the message 

• Solicit for feedback

• Interpret the message 

• Report to the receiver

The following are purposes of business communication except 

 

• To inform 

• To send

• To convey goodwill

• To establish credibility 

Rigidity is an advantage of formal communication 

• True

• False

The 5 Cs of communication are:

• Clear, complete, confident, concise, courteous 

• Clear, complete, creative, concise, courteous 

• Concrete, clear, courteous, correct, concise

• Clear, complete, correct, concise, courteous 

What does feedback tell the sender?

• The message has been understood 

• Purpose fulfilled 

• The message has been well received 

• All of the above 

Body language is an example of verbal communication

• True 

• False 

Upward communication could be feedback or instructions 

• True

• False 

Language and cultural differences are examples of physical barriers

• Yes

• No

Conciseness is showing that you have good manners 

• Yes

• No

Modal verbs are used to give directions 

• Yes

• No