Troubleshooting Review 1

What is a symptom of an overheating computer?

• The computer notifies the manufacturer.

• The computer will not power on

• The computer locks up, freezes, or shuts down

• The BIOS displays an error on the screen

While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?

• Press Ctrl+Alt+Del, start the Task Manager, and end the task from the Applications tab

• Click the Minimize button and then click the Maximize button in the program window

• Press Alt+Tab to close the program and re-open the previous application

• Press and hold the power button until the display goes black, and then press the power button again

What is the last step of the troubleshooting process

• Discuss the issue with your team so that other technicians are aware of it

• Follow up regularly with the user to make sure the problem hasn't resurfaced

• Perform a system upgrade for the user so that the issue doesn't happen again

• Document your findings, actions, and outcomes in a knowledge base

After resolving a problem for a user, what can you do to help avoid similar problems in the future?

• Implement the solution for other computers proactively

• Develop another theory

• Document lessons learned and implement preventive measures

• Reboot the computer after implementation of the fix

If you are experiencing a problem caused by an outdated driver, where should you look to update it?

• • The Windows Update section of the Microsoft website

  
  

• The Support section of the manufacturer's website

• The original CD-ROM that shipped with the device

• The Windows Task Manager tool

Identifying the problem is step _______ of the trouble shooting model

You notice that your monitor is flickering a lot. What is a likely explanation for this issue?

• The refresh rate may be too low or too high

• The power management setting has been disabled

• There are several dead pixels on the display

• The video cable is unplugged

What should you do when you suspect that there are multiple issues to troubleshoot?

• Ignore the hard things and fix what you know

• Ask an experienced user

• Address each issue individually

• Try to fix everything at once

Question the obvious falls under step______of the troubleshooting model

Step four of the troubleshooting method is______