HOM202- chapter 2

HOM202- chapter 2

University

15 Qs

quiz-placeholder

Similar activities

Quality Service Management

Quality Service Management

University

20 Qs

AK Hotel

AK Hotel

University

15 Qs

CCM Q3

CCM Q3

University

10 Qs

Introduction to Room Division Management

Introduction to Room Division Management

University

10 Qs

Event Planning Intro Quiz

Event Planning Intro Quiz

12th Grade - University

20 Qs

Términos Hoteleros A

Términos Hoteleros A

University

10 Qs

Resort Management - Unit 12 & 13 Assessment

Resort Management - Unit 12 & 13 Assessment

University

20 Qs

FO Module 2

FO Module 2

University

20 Qs

HOM202- chapter 2

HOM202- chapter 2

Assessment

Quiz

Business

University

Medium

Created by

Phạm Hong Anh

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A guest’s perception of the relationship between what was paid for a hospitality product or service relative to what was received for the payment is called

Moment of truth

Value

Service

Quality

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which answers the question “What do we want to create?

Service level

Values

Culture

Vision

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An integral part of a hotel’s corporate culture must be an emphasis on

Staff

Guests

Image

Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the act of granting employees the authority (power) to make key decisions within their areas of responsibility.

Supervising

Mentoring

Coaching

Empowering

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool clarifies how a hotel will add value for guests, employees and others?

Service level

Culture

Vision

Mission

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To best anticipate and develop service delivery processes and procedures to address them managers must consider the needs of their

property owners

guests

supervisor

vendors

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is a universal need of all hotel guests?

Wi-Fi access

Mini-bars

Clean drinking water

In-room safes

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?