HRM 186 : LESSON 10&11 TM2

It is an instrument used to transmit and receive information or calls simultaneously thus permitting one party to communicate with another, consequently, sending and receiving voice messages and data.

It is a private network that allows for internal communication in a company

This system is often used as a synonym for "telephone system” (ACRONYMS ONLY).

It is an important part of the PABX system, commonly referred to as the switchboard.

It is a feature of telephone switchboard that allows one touch call keys for commonly used numbers, commonly called auto dial.

It is a feature of telephone switchboard that restricts extension phones from making outgoing calls.

It is a software program that takes outgoing, incoming, and internal call records generated by a telephone system, processes them, and adds additional information. (ACRONYMS ONLY)

A type of call made within the hotel’s non-toll dialing area.

It is a connection beyond the local dialing area that is still handled by the hotel’s local carrier and billed a long distance

A type of call that requires intervention by local or long-distance operators for billing purposes