Quiz 1 September Ops Sups

Do MEP have commercial free channels?

• Yes

• Some of the channels are commercial-free

• No

• Maybe?

Which is the right brand for Cinemax streaming app?

• DirecTV Streaming app

• DirecTV Go Streaming app

• Cinemax Streaming app

• Cinemax Play Streaming app

Choose the right Roll to Pay disclosure

• If you decide to keep after the 3rd month it this will automatic renew to 10.99 monthly, you can cancel at anytime calling 18005315000

• Keep in mind that after the 3rd month this will automatic renew to 10.99 monthly, you can cancel at anytime calling 18005315000

• Keep in mind that after the 3rd month this will automatic renew to 10.99 monthly, unless you call and cancel, you can cancel at anytime calling 18005315000

• None of them

Select misleading verbiage

• Free

• No commitments

• This won't affect anything you are currently subscribed to

• All above

In which project (s) we can say "at no additional cost"?

• Showtime

• Starz

• HBO

• All of them

What do we need to place a sale?

• First and last name of Account Holder

• Just last name Account Holder

• Just first name Account Holder

Do you think "movies and tv series" count as real examples of programming?

• Yes, with that is enough

• No, we should mention titles, actor's name, etc.

What are the 3 components of closing?

• Thank the customer
  Brand DirecTV
  Provide a way to contact us back

• Thank the customer for taking the call
  Wish the customer a good day
  Provide a way to contact us back

• Brand DirecTV
  Thank the customer for taking the call
  Wish the customer a good day

• Thank the customer for taking the call
  Wish the customer a good day
  Congratulate the customer for buying decisions

If the agent say: "Based on these terms your channels will be ready for you in the next 24 to 48 hrs, thank you for taking my call and have a great day, ok?" and the customer responds "Thank you". Would this be valid for a clear, affirmative and verbal agreement?

• Yes

• No

• Depends

Choose 1 or more that can be considered as invasive "discovery" questions.

• How much are you paying?

• Have you tried (Premium name) before?

• All of them

• Why you don't want to take advantage of this excellent opportunity?

• Is there someone else at home that can enjoy this?