CM_EQ and You

Emotional intelligence can best be described as the ability to

• recognize and manage emotions in ourselves and others.

   

• interact with others in a highly emotional way.

• respond in a calm manner to emotional situations.

• come up with rational solutions to our emotional problems.

Which of the following is a true statement about emotional intelligence:

• Emotional intelligence can be defined in different ways.

• Emotional intelligence is less important than traditional intelligence.

• Emotional intelligence means being an emotional person.

• Emotional intelligence means ignoring your emotions.

A person’s cognitive ability is their ability to

• hear and respond.

• communicate fluently.

• listen attentively.

• learn and understand.

Which of the following accurately reflects the relationship between traditional intelligence and emotional intelligence:

• Emotional intelligence cannot be increased, but traditional intelligence can be.

• A high level of traditional intelligence results in a high level of emotional intelligence.

• Neither traditional nor emotional intelligence promotes a person’s career success.

• Emotional intelligence is more difficult to measure accurately than traditional intelligence.

In your new job, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates 

• social awareness.

• self-awareness.

• relationship management.

• self-management.

Paul is feeling apprehensive about his sales presentation, but he doesn’t want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what he was going to say. What should she recommend that he do?

• Accurately assess his emotions

• Boost his self-confidence

• Display empathy for another’s emotions

When you are angry about something and control your temper, you are demonstrating

• self-awareness.

• social awareness.

• self-management.

• relationship management.

Which of the following parts of self-management reflects the ability to adjust to new and changing situations:

• Positive attitude

• Achievement

• Adaptability

• Transparency

In emotional intelligence, which of the following demonstrates self-management:

• Recognition of others

• A sense of teamwork

• A positive attitude

When you understand and relate to another person’s feelings, thoughts, and experiences, you are demonstrating

• relationship management.

• self-management.

• self-awareness.

• social awareness.