
CC Environment

Quiz
•
Special Education
•
Professional Development
•
Medium
Tia Julianti
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tanggal berapa PT PLN ICON PLUS didirikan?
3 Oktober 2000
27 Oktober 1945
17 Agustus 1945
12 Desember 2012
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tanggal berapa Contact Center PLN 123 terintegrasi seluruh Indonesia?
1 Januari 2009
10 November 2010
12 Desember 2012
14 Oktober 2015
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ada berapa site Contact Center PLN 123 se-Indonesia?
11 site voice
9 site voice + 2 site digital
11 site digital
9 site digital + 2 site voice
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Membuat jadwal dan melakukan pengaturan ketersediaan orang di operasional adalah tugas dari...
Trainer
Team Leader
Quality Assurance
Desk Control
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tugas seorang CSO yaitu:
Melayani pengaduan pelanggan dan membuat laporan atas pengaduan tersebut
Mendengarkan recording dari sebuah transaksi
Monitoring dashboard pencapaian operasional
Melakukan pemantauan on the spot untuk kegiatan operasional
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dari pelanggaran dibawah ini, mana yang menyebabkan diberikannya Surat Peringatan 1?
Terlambat dibawah 5 menit
Alpha / mangkir 1 hari
Menggunakan waktu ishoma lebih dari 90 menit
Menggunakan handphone di operasional
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa lama masa berlakunya surat peringatan?
1 bulan
3 bulan
6 bulan
12 bulan
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