Service A-Bay week of 8/28 - 9/1

How many days do we advise the customer before contact from the DSA to schedule a TD/TR?

• 2 Days

• 3 Business days

• 3 Days

• 2 Business days

What type of order do we submit when the customer wants a TD/TR on an inactive premise?

• Field Check

• Service Center Misc

• Plan Review

• Outage Ticket

What type of order do we submit for a customer when they call for tree trimming and they state they will have tree trimmers?

• Routine Maintenance

• Tree Trim Make Ready

• Tree Trim Request

• TD/TR

True or False the city of Lorena would require an inspection for Residential Set Meter

Existing premise?

• False

• True

Match the following

• Plan Review

• Customer has tree trimmers wanting to trim trees away from lines pole to pole.

• Service Center Request Misc

• Customer wants to upgrade the service line at their home.

• 
  Temporary Disconnect

• Customer is wanting to have the meter and services removed from their home for demolition.

• Field Check

• Customer is needing to make repairs to their home and they want the power shut off.

• 
  Make Ready

• Customer has questions regarding a temporary line placed at their home.

What do we advise the customer at the end of a service call?

• Have a great day.

• Thank you for calling, goodbye.

• if you have chosen to participate in the survey please remain on the line.

• Bye-bye.

True or False: Can someone that is not on the account submit a TD/TR?

• True

• False

Customer has a COTDIS on their account what should we submit?

• Temporary Disconnect/Reconnect

• 
  Plan Review

• 
  Hazard Ticket

• Field Check

True or False: We are required to ask for a good call back number when are submitting a work request.

• True

• False

What is the timeframe for a Reconnect after Non-Pay

Remote Connect/Disconnect?

• Midnight

• 2 hours from time received

• As soon as possible

• 1 hour from time received