Blue Chip Final Review

Select all that apply: Which tier of MGM Player will receive onboard credit when redeeming their MGM REWARDS ANNUAL CRUISE BENEFIT?

• Platinum

• Gold

• Sapphire

• Noir

When applying a casino payment towards a booking, we should...

• Special fare the guest's cruise fare, changing it to a reduced amount.

• Apply the option code BCC1 and special fare it to a negative number.

• Apply the option code YPO9 and special fare it to a negative number.

• Apply the option code YBD1 and special fare it to a negative number.

When special faring your casino payment for an Independent Rep booking, what reason code will you enter in legasuite?

• BCC

• JNK

• CPA

• CCR

Select all that apply:

Guests with mobility issues who request an accessible stateroom are qualified for an upgrade from their original Comp Category when...

• There are no available accessible staterooms within their earned Comp Supercategory.

• Their are no available accessible or non-accessible staterooms within their earned Comp Supercategory.

• There are accessible staterooms available within their earned Comp Supercategory but they are not the LAF option within that Supercategory.

• There are no accessible staterooms remaining on their selected ship and sail date.

Choose the most correct option:

What is the process to apply a Blue Chip offer to an existing Consumer Outreach reservation?

• We must always cancel and rebook to ensure our department receives credit for the reservation.

• Check to see if the sailing qualifies for the offer, then update the existing agency ID to the match the offer.

• Check to see if the sailing qualifies for the offer. Check to ensure the booking is before the final payment deadline. Check to ensure the booking is created in USD. Then update the Agency ID to match the offer.

• Blue Chip offers are only intended for new reservations and must be applied during booking creation. Existing bookings are not eligible for these offers.

When charging a guest for an upgrade on a comp offer booking, we should...

• Special fare the guest's cruise fare, changing it to an increased amount.

• Apply the option code BCC1 and special fare it to reflect the upgrade cost.

• Apply the option code YPO9 and special fare it to reflect the upgrade cost.

• Apply the option code YBD1, but subtract the cost of the upgrade from the amount of the casino payment.

What code is entered in the Special Services tab when creating a reservation with a Blue Chip offer?

• BCC

• CRTO

• CCTO

• YBD1

Select all that apply:

What information is required in a Comp casino remark?

• Comp Category the guest qualified for.

• Upgrade Category (if Upgrading.)

• Offer Holder Name

• Any YBD/YPO Amounts

• Price code booked at.

Select all that apply:

What information is required when redeeming an offer in BCCMS?

• Booking ID #

• Ship & Sail date

• If the guest paid for an upgrade, booked additional guests or used TIV/DO

• Your initials (based on your casino legasuite login)

• Stateroom type booked & YBD/YPO amounts

What tier of Blue Chip Club guests receive complimentary Premium Beverage Packages?

• Sapphire and above.

• Amethyst and above

• Sapphire Plus and above.

• Onyx and above.