Agent dapat menginput jadwal pengecekan complaint bersama pelanggan dan CRT di ...
Penjadwalan Pengecekan unit di lokasi Pelanggan bersama Tim CRT

Quiz
•
Professional Development
•
Professional Development
•
Easy

Quin S
Used 2+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
WhatsApp Personal TL Handover Support
Realbit
SAP JAM
Google Sheet "Jadwal Visit Adhoc CRT-SML"
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Agent dapat menjadwalkan pengecekan unit pelanggan bersama Tim CRT pada waktu ...
Hari H Visit
H - 1 Visit
H + 1 Visit
H + 2 Visit
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut langkah yang tepat pada saat Agent melakukan penjadwalan untuk pengecekan unit pelanggan bersama Tim CRT, Kecuali ...
Memastikan ketersediaan waktu pelanggan
Memastikan ketersediaan waktu TIM CRT
Memastikan kunci tersedia
Input jadwal pengecekan unit di google sheet Jadwal Visit Adhoc CRT-SML
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika kondisi mendesak Pelanggan Marah, namun slot jadwal penuh maka agent dapat ...
Informasikan TL Pre HO di WA Personal
Informasikan TL CRT di WA Shared Job Team
Menolak customer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut format penginputan pada Jadwal Visit Adhoc CRT-SML ...
Perihal:
Unit:
Nama PIC:
Created By:
Created Date:
Handled By: (Diisi oleh TL CRT dihari yang sama)
Perihal:
Unit:
Nama PIC:
Created By:
Tanggal BAST:
Perihal:
Unit:
Nama PIC:
Created Date:
Visit Date:
Handled By: (Diisi oleh TL CRT dihari yang sama)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Untuk pengecekan Taghan Air Tinggi, agent juga harus berkoordinasi terlebih dahulu dengan ...
Tim WTP
Tim Estate
Tim Finance
Tim Legal
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