Penjadwalan Pengecekan unit di lokasi Pelanggan bersama Tim CRT

Penjadwalan Pengecekan unit di lokasi Pelanggan bersama Tim CRT

Professional Development

6 Qs

quiz-placeholder

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Penjadwalan Pengecekan unit di lokasi Pelanggan bersama Tim CRT

Penjadwalan Pengecekan unit di lokasi Pelanggan bersama Tim CRT

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Quin S

Used 2+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Agent dapat menginput jadwal pengecekan complaint bersama pelanggan dan CRT di ...

WhatsApp Personal TL Handover Support

Realbit

SAP JAM

Google Sheet "Jadwal Visit Adhoc CRT-SML"

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Agent dapat menjadwalkan pengecekan unit pelanggan bersama Tim CRT pada waktu ...

Hari H Visit

H - 1 Visit

H + 1 Visit

H + 2 Visit

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut langkah yang tepat pada saat Agent melakukan penjadwalan untuk pengecekan unit pelanggan bersama Tim CRT, Kecuali ...

Memastikan ketersediaan waktu pelanggan

Memastikan ketersediaan waktu TIM CRT

Memastikan kunci tersedia

Input jadwal pengecekan unit di google sheet Jadwal Visit Adhoc CRT-SML

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jika kondisi mendesak Pelanggan Marah, namun slot jadwal penuh maka agent dapat ...

Informasikan TL Pre HO di WA Personal

Informasikan TL CRT di WA Shared Job Team

Menolak customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut format penginputan pada Jadwal Visit Adhoc CRT-SML ...

Perihal:

Unit:

Nama PIC:

Created By:

Created Date:

Handled By: (Diisi oleh TL CRT dihari yang sama)

Perihal:

Unit:

Nama PIC:

Created By:

Tanggal BAST:

Perihal:

Unit:

Nama PIC:

Created Date:

Visit Date:

Handled By: (Diisi oleh TL CRT dihari yang sama)

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Untuk pengecekan Taghan Air Tinggi, agent juga harus berkoordinasi terlebih dahulu dengan ...

Tim WTP

Tim Estate

Tim Finance

Tim Legal