TGCS Week 1 Pop Quiz

What is the fastest growing distribution method?

• Independent Agents

• Retail

• Internet

• Brokers

What option describes the coverages listed in 25/50/25?

• Property Damage/Total Claim Payout/Bodily Injury

• Bodily Injury per person/Bodily Injury max per accident/Property Damage max per accident

• Bodily Injury per accident/Bodily Injury per driver/property Damage per vehicle

• Bodily Injury/Total Claim Payout/Property Damage

Generally speaking, how many days does a customer have to renew their policy once it has expired?

• 90

• 60

• 70

• 7

Which field in Spectrum would you reference to view what the current amount due is?

• Next Payment

• Current Payment Amount

• Payment/Credits

• Payoff Due

What is the third step in the call flow process?

• Restate

• Wrap-Up

• Offer Options

• Caller Verification

What are the 3 components of the insurance mechanism?

• Risk, Transfer, Pooling

• Customer Service, Underwriting, Claims

• Avoid, Reduce, Transfer

• Applications, Endorsements. Accidents

What type of coverage protects the insured's vehicle in the event of a hailstorm?

• Comprehensive

• Collison

• Property Damage

• Roadside Assistance

When speaking with the named insured and the IVR status says pass what information should we verify?

• Verify their name and confirm their email on file

• Find out the reason they are calling

• The last five digits of the VIN

• The Phone Number

Which of the following is not a way you can search for a policy?

• Name

• Garaging Address

• Last 5 of the VIN

• Phone Number

Which system is used to assist customers will billing questions and general inquiries?

• Spectrum

• MARS

• SIS

• Google