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SEGUNDO ROUND
Quiz
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Other
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Professional Development
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Practice Problem
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Medium
Carlos Nieto
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6 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
1. Estimación de los gastos anuales necesarios para cumplir con las estrategias planteadas de Contact Ops, no modificable en el tiempo:
Provisión
Budget
Run rate
Best Estimate
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿Cuáles de las siguientes afirmaciones son correctas para el modelo de facturación?
Horas facturables = Horas productivas – penalizaciones (Under; Over)
El tope de Busy y de Trainning es en base al requerido.
Son facturables los Training NH y traspaso por RFX al 80% (NH) y 100%(Traspasos)
Todas las anteriores
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
El escalar de precios es en base al volumen de Horas PRODUCTIVAS por BPO
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿Cuánto son los gastos del mes Agosto?
- provisión AGOSTO = $10
- provisión Julio = $11
- Facturación de Julio en Agosto= $12
$10
$11
$12
$9
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿Qué variables afectarían al CPC?
El Fail Rate
Recategorización en estructura soporte
Provisión de BPO del mes
Reducción de licencias
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
El CPO incluye TODOS los gastos de contact Ops
Verdadero
Falso
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