Lesson 2: Module 7

What does cross-cultural communication refer to?

• Exchanging information within the same cultural group

• Exchanging information between individuals from different cultural backgrounds

• Exchanging information within a family business

• all of the above

Why is cross-cultural communication important in family businesses?

• It helps maintain family harmony and reduces conflicts

• It improves product quality and efficiency

• It increases profits and revenue

• None of the above

Which of the following is a challenge in cross-cultural communication?

• Cultural awareness and sensitivity

• Active listening and empathy

• Language barriers and differences in communication styles

• Both A & B

In high-context cultures, communication is:

• Direct and explicit

• Indirect and relies on non-verbal cues

• Inflexible and rigid

• All of the above

What is the purpose of negotiation in family businesses?

• To increase competition among family members

• To reach agreements and resolve conflicts

• To enforce rules and regulations

• To formalize decisions

Which cultural difference can influence negotiation approaches?

• Time orientation

• Language proficiency

• Physical appearance

• Both A & C

What should family businesses do to promote effective cross-cultural communication?

• Avoid adapting communication styles to fit different cultures

• Hire only family members from the same cultural background

• Provide cultural awareness training for employees

• Avoiding any modern business practices

Which negotiation strategy is effective in bridging generational gaps in family businesses?

• Avoiding any modern business practices

• Adopting a flexible approach that respects core values

• Ignoring communication differences and conflicts

• Hire only family members from the same cultural background

What is the outcome of successful cross-cultural communication in family businesses?

• Increased competitiveness among family members

• Harmonious relationships and reduced tensions

• Elimination of cultural diversity within the family business

• Provide cultural awareness training for employees

What can help family businesses adapt negotiation styles to different cultures?

• Sticking to one negotiation approach regardless of the cultural context

• Employing local representatives with cultural expertise

• Ignoring cultural differences and focusing on business objectives

• All of the above