Product Hangout: xenPlatform

Only MANAGED sub account has access to sub account dashboard

• True
• False

Which of these sub account will not be able to be KYC'ed before going live?

• Owned
• Managed

How do we invite user to be able to log in to Owned Sub Acc Dashboard?

• Through Settings > Team Member Tab
• Through xenPlatform Tab
• Access automatically given during registration
• Escalate to #p-xenplatform after doing mini KYC

Which permission is not accesible for Owned sub account user?

• Admin
• Withdrawal
• Developer
• Approve

Which sub account is suitable for merchants who integrate through many different websites through API Key?

• Owned
• Managed

Merchant is struggling to add users to owned sub account. What would be the PRC?

• Issue > Subaccount login error
• Issue > Sub account user addition
• Task > Sub account user addition
• Question > Sub account login

What would be the reason code for the previous question?

• Lack of understanding on sub account customization
• Lack of understanding on owned sub account use case
• Lack of understanding on product feature
• Lack of understanding on sub account dashboard access

These are the steps to change business name of sub account, except?

• Escalate to #mo-request for MANAGED sub account
• L1 to change it through Admin Dashboard for OWNED sub account only if merchant is not tech savvy
• Suggest customer to use API
• Escalate to L2 to do KYC

What would be the reason code for Ticket Type "Business Entity xenPlatform Activation"?

• Lack of understanding on product feature
• Unavailable xenplatform feature button for individual merchant
• Lack of understanding on master account dashboard
• Lack of understanding on sub account dashboard access

What would be the correct steps of determining PRC for xenPlatform?

• See if customer mentioned specific features
• See if Xendit have anything to do with the problem
• Put "Product features and capabilities" for every question asking for any feature in xenPlatform
• Only put “Unidentified Reason” as Reason Code after consulting with L2 on #asklevel2