Interact with Customers

What questions will you ask to determine the requirements of the customer? Choose 3.

• Which product and brand are you looking for?

• Who is here with you today?

• What would be your ideal budget range?

• What product features are important for you?

What does the First Departmental Store in-house warranty extension cover? Which one is true?

• The warranty extension covers damage caused by misuse, accidents, negligence, or unauthorized repairs or modifications.

• The warranty extension includes repairs and replacements that may arise during the extended warranty period.

• Normal wear and tear, cosmetic damage, and consumable parts are covered under the extended warranty.

      How many products should you recommend to the customer?

      How many product features should you highlight to interest the customer?

How long is the First Department Store in-house warranty extension? Which one of the following is true?

• Total 5 years

• Additional 2 years from from the end date of the standard warranty.

• Additional 5 years from from the end date of the standard warranty.

What information do you need to gather from the customer before generating the invoice for payment? Choose 3.

• Payment mode

• Delivery address

• Date and exact timing of delivery

• Name and contact