Week 1 MMB Review

True or False: MMB is your main system for accessing all customer accounts.

• True

• False

Other than Chudly going down, what are the TWO tasks that must be completed in MMB that cannot be done in Chudly?

• Updating Emergency Contacts

• Temporary Special Instructions

• Creating Actions

• Updating Permits

If you are needing to access MMB while Chudly is working, what key would you press?

• F5

• CTRL+F5

• CTRL+F3

• F3

Select the correct path for creating temporary special instructions for a customer.

• Cust Site - Contacts

• Cust Site - Agencies/Permits

• Cust Site - General Dispatch

• Cust Site - Site Note

What will you use Action Hist tab for?

• To alert your manager that something is wrong with the account

• To complete a request that you cannot do

• To update any information on a customer's account

How long can you leave special instructions on a customer's account?

• 15 days

• 60 days

• 120 Days

• 31 Days

If Chudly goes down, what system will you use to access customer accounts?

• Chudly

• Shield Knowledge

• MMB

• Guided Process Flows

Other than Chudly going down, what are the TWO tasks that must be completed in MMB that cannot be done in Chudly?

• Updating Emergency Contacts

• Temporary Special Instructions

• Creating Actions

• Updating Permits

True or False: MMB is your main system for accessing all customer accounts.

• True

• False

How long can you leave special instructions on a customer's account?

• 15 days

• 60 days

• 120 Days

• 31 Days