Customer service

Customer service

Professional Development

6 Qs

quiz-placeholder

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Assessment

Quiz

English

Professional Development

Medium

CCSS
RI.11-12.8, RI.11-12.5, RI.11-12.4

+14

Standards-aligned

Created by

Sobrecargos HQ

Used 6+ times

FREE Resource

6 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Write the name of the channel of communication a company has.

Tags

CCSS.RI.11-12.8

CCSS.RL.11-12.8

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.8.7

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Write the name of the channel of communication a company has.

Tags

CCSS.RI.11-12.8

CCSS.RL.11-12.8

CCSS.RL.9-10.7

CCSS.RI.9-10.7

CCSS.RL.8.7

3.

DROPDOWN QUESTION

1 min • 1 pt

Our team strives to improve our ​ (a)   to ensure that your inquiries are addressed promptly.

complaint
query
feedback
issue
refund
response times

Tags

CCSS.RI.11-12.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

CCSS.RI.9-10.4

CCSS.RI.8.4

4.

DROPDOWN QUESTION

1 min • 1 pt

Your ​ (a)   is essential to help us identify areas where we can enhance our products and services.

complaint
query
feedback
issue
refund
response times

Tags

CCSS.RI.11-12.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

5.

DROPDOWN QUESTION

1 min • 1 pt

I would like to file a formal​ ​ (a)   about the product I purchased, as it seems to be defective.

complaint
query
issue
refund
feedback
response times

Tags

CCSS.RI.11-12.5

CCSS.RI.11-12.3

CCSS.RI.9-10.5

CCSS.RI.9-10.3

CCSS.RI.8.3

6.

MATCH QUESTION

1 min • 1 pt

Match the following

credit voucher

Media Image

discount

Media Image

refund

Media Image

replacement

Media Image

compensation

Media Image